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Alowalo Terms of Service

Effective Date: [02 June 2022]


1. General Statement / Website Term of Use

Welcome to www.alowalo.com (“Website”), the online retailer of fashion products under the brand name “Alowalo” (“Products”), operated and managed by PT Gloca Alowalo Internasional (“Company”).


The terms "we" or "us" refers to the Company.


These Terms of Service inform you of your rights and obligations when using the Website (“Terms of Service”). If you browse or otherwise access any content or data on www.alowalo.com platform (including its website, mobile site or apps), you agree to be bound by the Terms of Service. 


We may, and reserve the right to, from time to time modify, limit, change, discontinue, or replace the Website and these Terms of Service at any time. Your continued use of the Website thereafter constitutes your agreement to such modification, limitation, change, or replacement. Should you object to any of our Terms of Service or other notices on our platform your sole option is to immediately cease your use of our platform.


It is your responsibility to review these Terms of Service on a regular basis to keep yourself informed of any modifications, limitations, changes, or replacements.


We do not warrant that content, links, or subdomains contained on, or associated with our website will be available and accessible to you at all times. We may change the path or location of a link or sub-domain, or redirect content contained within a link or subdomain on our website at any time without prior notice to you. We do not warrant that any links that you forward will remain constant at the time that you forward or share them, as they are subject to change at any time without notice to you.


In Indonesia, we limit purchase of the Products via the Website to individuals that are at least 21 years of age. If you are below 21 (twenty one) years old, You may purchase the  Product via our Website with assistance from your parents or legal guardian


You must read and agree to these terms before using the Website. Please read these Terms of Service carefully to ensure that you understand each provision. If you do not agree, you may not use the Website to register for an account. You may use the Website only if you can form a binding contract with us, and only in compliance with these Terms and all applicable local, state, national, and international laws, rules and regulations.


In the event of your death or incapacity, these Terms of Service shall be effective and binding upon your heirs, next of kin, executors, administrators, assigns and representatives.



2. Acceptance and Confirmation of Order

Any sale and purchase contract for the Products concluded through this Website shall be a contract between you and us.

There are two (2) ways for purchasing from Website shall consist the following:

1. Making a purchase without account registration:

(a) choose the products and add them to cart;

(b) validate the contents of the cart;

(c) provide information regarding personal details and delivery address;

(d) indicate preferred courier and estimate delivery time;

(e) indicate remarks as well as preferred payment method;

(f) confirm the order; and

(g) complete and validate payment.


2. Making a purchase with account registration:

(a) complete registration process;

(b) sign in to your account;

(c) choose the products and add them to cart;

(d) validate the contents of the cart;

(e) provide information regarding personal details and delivery address;

(f) [indicate preferred courier and estimate delivery time];

(g) indicate remarks as well as preferred payment method;

(h) confirm the order; and

(i) complete and validate payment.


You may correct any errors on the order details before confirming the order.


Payment to the order shall be deemed as acceptance and no amendment of the orders shall be made thereafter. The sale and purchase shall be effective after validation of the payment by us.


We reserve right to cancel or refuse to accept any order from you, who in our sole opinion presents any form of risk. Any information given by you shall remain your responsibility and any anomalies generated by you shall not be borne by us nor shall we be liable for any loss or damage occasioned thereby, in the event that it becomes impossible to carry out the order and achieve a successful outcome.


3. Account Registration

In order to purchase from the Website you must complete the registration process to obtain a user account. You will be required to provide your name, address, e-mail address, and phone number. You must provide complete and accurate information about yourself during the registration process and you have an ongoing obligation to update this information if and when it changes. We will handle your information consistent with the Privacy Policy.


When you create an account, you will be required to create a user ID and password. You agree that you will never share your user ID and password with anyone else for any reason. You agree that only you will use your account. You agree to contact us immediately in the event you become aware of unauthorized access to your account. You agree that you are solely responsible for all activity that takes place in connection with your account and you agree to indemnify and hold harmless us from any damages that arise out of or in relation to use of your account. You agree that you will not create more than one account. By registering and obtaining an account you affirm that you will follow the Terms of Service of this Website and your registration constitutes your consent to enter into agreements with us electronically.


4. Termination of Account

We reserve the right to restrict access to, suspend, disable, terminate, and/or delete your account for any reason that we deem necessary, or for no reason. In the event your account is suspended, disabled, terminated, or deleted, your only option is to request reinstatement of your account by contacting help@alowalo.com or reach us via WhatsApp on 0878-0410-3410.


5. Price

All prices are quoted and payable in Indonesian Rupiah. Except where noted otherwise, the prices displayed for the Products represent the full retail price listed on the product itself.


We will use our best effort to ensure all details, description and price stated in the Website is accurate, however, please note that there are circumstances where errors may occur. If we found some error on the price of the ordered Product, we will inform this matter to You as soon as practicable and You may reconfirm you order with the correct price or cancel your purchase. If we cannot contact You, then we will cancel your order.


Your purchases may also be subject to sales tax, VAT, or other taxes or duties at the point of sale where applicable. Payment of taxes and duties due are your responsibility unless such sales taxes or duties are collected by us at the time of your purchase, in which case we will submit your taxes and/or duties to the appropriate authority on your behalf. We shall not be responsible for failure to pay taxes or duties you owe, unless we have collected such taxes or duties at the time of the purchase.


6. Payment

You can make payment through one of our payment partners registered under our Website.


In the event that you dispute the amount or validity of any payments made to us through this Website, you must notify us in writing, within ten days of payment, of any such dispute by mail or by email at the address or email address listed below. You expressly agree that your failure to notify us of any dispute within ten days of payment will constitute your express waiver of any claims related to the disputed payment.


If you are not able or fail to make payment within the determined time limit, your transactions will be automatically canceled.


You agree that you will pay all costs and expenses of collection, including attorneys’ fees, incurred by us in the event of failure to make payment.


7. Delivery

We plan to deliver the Product to the designated address set out in Your order and within the timeline set out during your check out, using one of our courier partners registered under our Website.


We will inform You if we are not able to meet the estimated delivery schedule, however, to the extent permitted under the law, we are not responsible to You for any loss, obligation, damage fee or any other cost incurred from such delay. 


During the delivery of the Product, You may be required to sign proof of receipt. You may contact our Customer Service at help@alowalo.com or reach us via WhatsApp on 0878-0410-3410 if there is any error, defect, or damage. You must be able to show the supporting document sent together with the Product, as required.


Please note that we may not be able to make deliveries to certain areas. We will inform you via your contact address provided to us when you placed your order and arrange for cancellation of the order or delivery to an alternative delivery address.


We send the Product in our standard packaging.


All risk of the Product will be transferred to You during the delivery, except if such delivery is delayed due to your unreasonable rejection as set out under this Clause 7, and in that case the risk will be transferred not during the delivery but on the rejection. When the risk passes to You, we are not responsible for any loss or damage to the Product. Any breach of obligations by You may affect your ability to order in the future.


If you are not able to collect or receive the package, we may leave instruction card for redelivery or pick up arrangement with the courier.


If the delayed delivery or pick up due to unreasonable rejection from You to receive the package, or if You have decided to not receive the Product from courier (within one week after our first try to delivery the Product to You), we may (without affecting other rights which already made available to us) perform one or both of the followings:

(a) charge any fees or other fees we may reasonably incur; or

(b) determines that the Product is no longer available for delivery or collection and notifies you that we will immediately cancel the applicable purchase, in which case we will refund to you the payment you have made minus any administrative costs (including the cost of attempting to ship and return the Product) and possible storage costs)


8. Exchange policy: Refunds/Cancellation

No refunds, exchange, cancellations or amendments is applicable once payment is processed and completed online. Please visit this page to review our returns and exchanges.


 9. Unavailability of Products

We reserve the right to change the product range at any time and from time to time. Certain offers may have a restricted period of validity that will be indicated for each product. In some case, a product that is shown as available may become unavailable after definite registration of the order. In the event that one or several products ordered become(s) unavailable within the time period indicated, we undertake to inform you of this fact as quickly as possible by email or chat available in Website. The order shall be automatically cancelled and the client is reimbursed within 30 days at the latest following the payment, except where you have expressly wished to switch your order to a substitute product advised by us.


You agree and acknowledge that no penalty shall be applied for such cancellations and that subject to the above, receipt of reimbursement of the amount paid by you shall be conclusive and you waive all rights to claim any penalty or other costs from us.


10. Damaged / Incomplete / Incorrect Orders

You have a legal guarantee of conformity in connection with items purchased through the Website. You agree to immediately inspect any goods purchased upon receipt of your purchase order. Please report damaged, incorrect, or incomplete orders to us immediately. If you received an order shipped from us that is damaged, incorrect, or incomplete, please contact our Customer Service at help@alowalo.com or reach us via WhatsApp on 0878-0410-3410 immediately to explain the problem with your order and to request a refund or replacement goods. We may require you to return damaged items, in which case we will pay for the cost of return shipment.


11. Intellectual Property

Any texts, remarks, structures, illustrations and images reproduced on the Website are owned by us. Any reproduction of the website, whether in whole or in part, is strictly prohibited without prior agreement.


12. Privacy Statement

Please visit this page to review our privacy policy on the use and protection your personal information you may provide through this Website. Note that we reserve the right to change the Privacy Policy at any time without notice.



13. Governing Law and Disputes

These Terms of Service shall be governed and interpreted by the laws of Republic of Indonesia.


The parties shall first attempt to resolve any dispute arising out of or in connection with these Terms of Service, including any question regarding its subject matter, existence, validity or enforceability, amicably by mutual consultation between the parties.


Any dispute arising out of or in connection with these Terms of Service including its subject matter, existence, validity or enforceability (including any non-contractual dispute or claim), that has not been resolved to the satisfaction of the parties in accordance with the above within 30 (thirty) calendar days, shall be referred to and finally resolved by district court West Jakarta.


14. Miscellaneous

Severability: A finding that any term or provision of these Terms of Service is invalid or unenforceable will be removed from these Terms of Service and will not affect the validity or enforceability of the remaining Terms of Service.


Language: these Terms of Service is entered into in the languages of English and Indonesia and each Party confirms that it has read and fully understood the content and consequences of these Terms of Service and has no objection to these Terms of Service being written, and entered into, both in the languages of English and Bahasa Indonesia. The Parties hereto agree that (i) the Indonesian language of these Terms of Service shall be controlling for all purposes (including, for the avoidance of doubt, where there are inconsistencies between the English version and the Bahasa Indonesia version), (ii) the text of the English version of these Terms of Service will in all cases be deemed to be amended to conform with the corresponding Indonesian Language text of these Terms of Service.