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  1. The product you want to exchange must be returned within 7 days after the date of product purchased.
  2. Exchange only eligible for 1 time.
  3. Any shipping fees will be at your charge.
  4. Size exchange is only able to do if the expected size exchange is available. We are not able to store the product, if the expected size is out of stock and the customer approves to accept a refund, the process will take around 14 days.
  5. Exchanges only eligible for the purchased item at normal price.
  6. The cost of shipping for product exchanges will be at your charge.
  7. If the exchanged product already delivered to Alowalo's warehouse, kindly send the delivery proof or receipt number from the courier services to our customer service.
  8. Please make sure that the hangtag and plastic is not broken, and the product you want to exchange is returned in perfect and decent condition.