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PRIVACY POLICY

 

PT Gloca Alowalo Internasional ("we" or "us" or “Company”) respects the privacy of our users (“user” or “you”).

 

This Privacy Policy describes how your Personal Data is collected, used, and shared when you make an order or visit our website www.alowalo.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Website”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Website. 


COLLECTION OF DATA

We may collect your data in a variety of ways including:

• Visit our Websites, through our pages on social media platforms;

• Subscribe to our mailing list;

• Submit website feedback;

• Send an email or letter to us; or

• Make a purchase or attempt to make a purchase through our site, telephone, or other means

 

The information that we may collect on the Website includes:

1. Personal Data. Personal Data refers to information about you, from which you are identifiable, including but not limited to your name, address(es), email address, organisation name, recipient name(s), shipping address, and phone number(s). Sharing of your Personal Data is completely voluntary. However, do note that we may not be able to provide some of our services or accept payments without the required information.

2. Derivative Data. Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Website.

3. Financial Data. Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Website.

 

USAGE AND DISCLOSURE OF DATA

We use your Data that we collect generally to fulfil any orders placed through our Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Data to:

(a) managing, operating, administering and/or access of the Website;

(b) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you in accordance to our Terms and Conditions;

(c) verifying your identity;

(d) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;

(e) managing your relationship with us;

(f) processing payment or credit transactions;

(g) any other purposes for which you have provided the information;

(h) resolving disputes, collecting outstanding payment and troubleshooting;

(i) transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Indonesia or abroad, for the aforementioned purposes; 

(j) Plan and execute marketing campaigns;

(k) Send you alerts, promotional materials, offers and notices regarding our products and outlets, including via electronic newsletters, short message service, digital marketing " platforms, and/or other forms of communications;

(l) Aggregate information for internal reporting purposes (including research on trends or " analytics); 

(m) Screen our orders for potential risk or fraud; 

(n) any action required to protect our brand and/or reputation; and

(o) any other incidental business purposes related to or in connection with the above

 

We may disclose your Data to third party service providers, agents, and other organisations we have engaged for the purpose as described above. We will only share your Data with the third parties when we have your consent to do so. We will need your opt-in consent for sharing any sensitive Data, as required by the applicable laws and regulations. By clicking the "Agree" button, you have established a clear affirmative act and a freely given, specific, informed and unambiguous agreement to the processing of the personal data. This may include the sharing of the collected Data to the third Party.  Any updates made to your data with us may not be updated with our third party service providers, agents, and other organisations. You are required to liaise with them separately.

 

We may also share your Data to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, to protect the integrity of this Site, or to otherwise protect our rights.

 

COOKIES

We may use cookies, web beacons, tags, scripts, pixels, advertising identifiers, and similar technology ("Cookies") to collect anonymize information about your device on either an automated basis or passive basis when you browse our site. The information may include information about your web browser, IP address, time zone, individual web pages or products that you view, what websites or search terms referred you to our Site, and information about how you interact with our Website.

 

Most browsers are set to accept cookies by default. You may choose to disable, or not grant the Cookies permission; but be aware that such action could affect the availability and functionality of the Website and may prevent yourself from taking full advantage of our site.

 

EXTERNAL WEBSITES

Our Website may contain links to other websites not maintained or related to use. This privacy policy only applies to our Website. Any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. You should therefore read the privacy policies of the other websites when you are using those websites.

 

MINORS

Our Site is not intended for individuals under the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use our site.

 

RETENTION OF PERSONAL DATA

We may retain your data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

 

SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information

 

WITHDRAWAL OF PERSONAL DATA

You may withdraw your consent to provide Data by submitting your request via email to the contact details below. Depending on your request, we may or may not be able to provide our service to you.

 

ACCESS AND CORRECTION OF PERSONAL DATA

You have the right to access and update your Personal Data at any time. If you would like to correct or review the Data we have about you, you can let us know by contacting us at the email listed below

 

CHANGES

We may review and update the necessary in this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

LANGUAGE

This Privacy Policy is prepared in the languages of English and Indonesia and each Party confirms that it has read and fully understood the content and consequences of this Privacy Policy and has no objection to this Privacy Policy being written, and entered into, both in the languages of English and Bahasa Indonesia. The Parties hereto agree that (i) the Indonesian language of this Privacy Policy shall be controlling for all purposes (including, for the avoidance of doubt, where there are inconsistencies between the English version and the Bahasa Indonesia version), (ii) the text of the English version of this Privacy Policy will in all cases be deemed to be amended to conform with the corresponding Indonesian Language text of this Privacy Policy.

 

CONTACT US

If you have questions about this Privacy Policy, please contact us by e-mail at help@alowalo.com or reach us via WhatsApp on 0878-0410-3410.